Attachment style moderates consumer responses to service robots
Frontline service robots have the capacity to improve many facets of a service, including efficiency, in service locations where the type of customer interactions is repetitive in nature or services where customers may be indifferent to social-emotional and relational elements. However, customer acceptance of human-robot interaction in the service industry is still low, with most people still preferring to interact with humans.
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Attachment style moderates consumer responses to service robots
April 23, 2021
Frontline service robots have the capacity to improve many facets of a service, including efficiency, in service locations where the type of customer interactions is repetitive in nature or services where customers may be indifferent to social-emotional and relational elements. However, customer acceptance of human-robot interaction in the service industry is still low, with most people still preferring to interact with humans.
City Diplomacy. A New Chance for the Italian G20 Presidency
April 16, 2021
We are living in the century of the cities. 55% of the world population lives in cities nowadays. 80% of the world GDP can be attributed to cities’ economy. Italian national government need to realize this especially at a moment when our country has taken the Presidency of the G20 morevoer, within the G20 framework, as a matter of fact, the engagement group of the Urban-20 (U20) will be hosted by Rome and Milan to gather the Mayors from the most important cities.
Resilient Leadership: Improvisation, Gardening and Unlearning
April 9, 2021
More than others, the hospitality sector has suffered the most immediate repercussions of the pandemic. The measures for transmission containment that were prompted by the government and the fear of travelling that has spread internationally have stopped any event, conference, convention, sports league, and have drastically driving down tourism for both business and leisure. How do hospitality leaders improvise resilience in practice while facing the shock caused by Covid-19?
A Common Law of International Trade?
February 28, 2021
Robert Schütze explains his recent research on the possibility to “re-constitute” EU internal market, analysing its historical evolution, in order to understand if we are moving towards a Common Law of International Trade.
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Previous articles
February 28, 2021
Maria Savona explains her paper on how different models assessing climate change integrate aspects of structural change that are crucial to understand the complexity of how the economy affects the environment.
Text and Image Mining Methods for Business Research and Education
December 18, 2020
Over the last five years, the increase in usability and popularity of text and image analytics (aka, text and image mining) methods has grown exponentially. In fact, recent business literature has dedicated several step-by-step guides in marketing, management, retailing and business in general, that should help researchers to use unstructured data for business insight. Francisco Villarroel Ordenes explain why it is important understanding the key objectives and methods to implement text and image mining.
A brief commentary on the relevance of public service motivation
November 24, 2020
How to motivate employees is a timeless issue in managerial practice. Classic distinctions between extrinsic and intrinsic motivation and how they can be addressed are well-known. But what about other facets of motivation?
November 18, 2020
Funmi Olonisakin’s speech to the Luiss Inauguration Ceremony 2020-21
October 28, 2020
An interview with Giuseppe Melis about the blacklist of non-cooperative third country jurisdictions adopted by the European Union in 2016.
October 27, 2020
“Structured management practices include for example, quality checks and reducing defect rates, hiring and firing based on performance, and tracking and achieving targets of production. Firms who follow these practices have higher profitability, higher innovation rates and lower rates of exit”. An interview with Megha Patnaik
Stock market reactions to crowdsourcing announcements: first insights
October 25, 2020
Crowdsourcing is based on the involvement of people who give ideas and solutions to problems in exchange for prizes, often in money, that are awarded to the best. An interview with Francesco Cappa and Raffaele Oriani
Mapping Italy: scenario and political risks (July 2020)
August 16, 2020
The political path forward for Giuseppe Conte is getting narrower. If the States General for the economy have helped the government get through the summer, many political and economic problems will arise for Conte in the autumn, when it will be necessary to decide on the 2021 budget. A SoG monthly report.
