Frontline service robots have the capacity to improve many facets of a service, including efficiency, in service locations where the type of customer interactions is repetitive in nature or services where customers may be indifferent to social-emotional and relational elements. However, customer acceptance of human-robot interaction in the service industry is still low, with most people still preferring to interact with humans.
Robert Schütze explains his recent research on the possibility to “re-constitute” EU internal market, analysing its historical evolution, in order to understand if we are moving towards a Common Law of International Trade.
How to motivate employees is a timeless issue in managerial practice. Classic distinctions between extrinsic and intrinsic motivation and how they can be addressed are well-known. But what about other facets of motivation?
Ilham Kadri’s speech to the Luiss Inauguration Ceremony 2020-21.
Funmi Olonisakin’s speech to the Luiss Inauguration Ceremony 2020-21
Many of the changes that mark contemporary societies have increasingly been linked to the ways by which computing and communication technologies have and continue to become integrated into the lives of people. An analysis about the control of data
Tourism has been “locked down” everywhere and is still suffering dramatically from recent circumstances and the pandemia that has developed worldwide. An analysis by Pierpaolo D’Urso, Alberto Marcati and Riccardo Massari.
an Analysis by Bendik Bygstad, Federica Ceci and Paolo Spagnoletti about the Online Black Markets, anonymous e-commerce platforms that connect buyers and vendors interested in the exchange of illegal products and services.
An analysis by Rosario Forlenza about how Catholic ideas have framed hermeneutics of democracy and political modernity in Italy
For a long time, Western Europe was a land of stability for parties and party systems. In the late 1960s, Lipset and Rokkan even qualified these party systems as ‘frozen’, in that the respective party landscape reflected a more or less unchanging environment over the previous 40 years. The last decade has shown a radically different story, with unparalleled changes occurring in different areas.
Smart objects (such as smart speakers or smartwatches) are spreading among consumers but not as fast as expected. Thinking of them as being similar to people, sometimes even with a negative social role to play, might also be a barrier to their consumption, says a forthcoming paper
According to Professor Italiano, the research project AHeAD is meant to produce new powerful algorithmic tools to handle massive network analytics. From supporting police in their investigation of criminal networks to fighting tax evasion, these algorithmic methodologies will make a social impact in several ways
While a few studies have demonstrated a positive attitude of customers toward AR advertising, sufficient empirical evidence proving the ability of AR to engage customers above and beyond traditional 2D advertising and the processes that underlie customers’ enhanced experience with AR is lacking. Obtaining this knowledge is very important as it would offer scientific support to companies’ growing interest to invest in AR.
An interview with Francesco Lippi about the study of the optimal lockdown policy for a planner who wants to control the fatalities of a pandemic while minimizing the output costs of the lockdown.
“Crime is perceived as a crucial social issue in most Western countries. Accordingly, there is a widespread belief that criminal justice policies have a significant impact on voting behavior”: Francesco Sobbrio talks about the political cost of being soft on crime and voters’ response to public policies
In his latest editorial for LUISS Open’s “A view from Brussels”, Daniel Gros analyses the effects of non-performing loans on the broader Italian credit and banking sector, with a specific reference to France and Germany, arguing that NPLs do not hamper the possibilities of economic growth
A group of Chinese scientists has managed to successfully clone the first non-human primate. The production of two genetically identical macaques has revived the debate on cloning: between apocalyptic scenarios and ethical dilemmas, Gianfranco Pellegrino tries to clarify the issue and to erase unfounded concerns
Milanovic book shows that a new global middle class is gaining from globalization, along with a few super-rich ones, but the historic middle class is losing. Philosophy helps to understand these numbers and the western mood of us.
Today, as Indian politics sees a rise in violence against religious, ethnic and other minorities, and the erosion of empathy as a public value, a return to Gandhi can help heal the deep divisions growing within the country. A recent Supreme Court judgment protecting the privacy of citizens gives a new lease of life to the Gandhian insistence on the sovereignty of the self.
In this column Gianfranco Pellegrino thinks about the deep origins of borders. They are part of nature or a convention? An idea, a value or an ideological dream?
The Director of the Italian Center for Electoral Studies at LUISS, Lorenzo De Sio, presents an analysis of the new strategic guidelines for leaders and parties, in a political landscape of big change
Alessandro Orsini spiega come funzionano le dinamiche del terrorismo sul web in questa intervista esclusiva per LUISS Open
An exclusive for LUISS Open, the video interview to Roberto D’Alimonte on the recent developments of the Italian electoral law
John A. Mathews for Open tells how China is building a green power system and green industrial system that dwarfs that of any other country.
On the 25th anniversary of Giovanni Falcone’s death, Gianfranco Pellegrino discusses the influence of his philosophy on generations of Italians
In their new book, Raffaele Marchetti and Roberta Mulas discuss a pressing hot topic: how to counter the threats coming from the web
A new article by Michel Martone examines a tendency of the Italian labor market, causing employment for those over 50 to increase while that of the under 35 diminishes. The lack of promotion of generational turnover compromises the economic system’s ability to be competitive