Frontline service robots have the capacity to improve many facets of a service, including efficiency, in service locations where the type of customer interactions is repetitive in nature or services where customers may be indifferent to social-emotional and relational elements. However, customer acceptance of human-robot interaction in the service industry is still low, with most people still preferring to interact with humans.
We are living in the century of the cities. 55% of the world population lives in cities nowadays. 80% of the world GDP can be attributed to cities’ economy. Italian national government need to realize this especially at a moment when our country has taken the Presidency of the G20 morevoer, within the G20 framework, as a matter of fact, the engagement group of the Urban-20 (U20) will be hosted by Rome and Milan to gather the Mayors from the most important cities.
More than others, the hospitality sector has suffered the most immediate repercussions of the pandemic. The measures for transmission containment that were prompted by the government and the fear of travelling that has spread internationally have stopped any event, conference, convention, sports league, and have drastically driving down tourism for both business and leisure. How do hospitality leaders improvise resilience in practice while facing the shock caused by Covid-19?
Robert Schütze explains his recent research on the possibility to “re-constitute” EU internal market, analysing its historical evolution, in order to understand if we are moving towards a Common Law of International Trade.
Maria Savona explains her paper on how different models assessing climate change integrate aspects of structural change that are crucial to understand the complexity of how the economy affects the environment.